Unique gifts from a short-attention span crafter
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FAQ's


How do I order a personalized item?
  • Our personalized products can be ordered directly from the item page. Enter the text you'd like on your product in the Personalization box before adding to the shopping cart.
What if I want a custom design?
  • If you have a special request for a design feel free to contact us! We'll do our best to create that unique design just for you. We can offer custom designed onesies, t-shirts, cupcake wrappers and more. Just ask!
  • We can change the colors or fonts of our existing designs upon request.

Do you have the matching water bottle labels, tags, etc.?

  • If we don't have it already, we can make it! A lot of our products are made upon request which is why we do not have the design in all products. We are happy to add a product to match or custom design something for you.

How much is a Custom Design? How long does it take?

  • We do not charge extra for custom designs so the price will be the same as a similar product.
  • Most custom designs take 1 to 2 business days. A preview link or thumbnail will be available before purchase.
How much is shipping?
  • See Shipping & Returns for complete shipping information.
  • Printables do not have shipping costs. They are available for immediate download or email.
How do I download a product?
  • You will receive an email confirming your order immediately once your payment has been cleared.. Click on the Invoice Details link to view order and click Download button.
  • Or you can Log In to your account at Max & Otis Designs and click on View All Orders then Download button.
  • If you downloaded your file but can't seem to find it on your computer, check your My Documents/Downloaded folder.
  • If you are having trouble downloading your file, contact us and we'll be happy to email it to you instead.
  • Please note that not all mobile devices will allow you to save so if you click on it and don't save your download will say "expired" if you try to download it again from another device. If that happens, just contact us and we'll be happy to email it to you instead.

What type of payments do you accept?

  • We accept Paypal, Debit, eCheck, Mastercard, Visa, Discover, and American Express.
  • To pay by credit card, do NOT log into your Paypal account. Instead click on the bottom where it says Pay by Credit or Debit Card.
  • Please note that eChecks take 3 to 5 days to clear for payment. Your order will not be shipped or available for download until the payment has been cleared.

How do I use your printables?

  • Print your downloaded file on white cardstock or paper. Use a scissors to cut along the outside edge.
  • We recommend matte presentation paper (by Epson or Brother) for the best colors and crispness.
  • Bright white inkjet paper is also good. Glossy photo paper is more expensive and not necessary.
  • Tags can be printed directly onto whole sheet labels or circle labels.
  • If a printable is formatted for a specific Avery model it will indicate so on the bottom of the page.
  • If you would like it formatted to a specific Avery template just contact us and we'll be happy format it for you.
  • Most printables can be edited with CTRL-E to change the font properties. Our older designs can be updated to include that capability upon request.


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